Letter sent to your Q customers

Learn these steps to be able to help your customers who get stuck setting up their Q. 

This is a company letter that gets sent out to all customers who begin a Q.

Go to www.shelfreliance.com and log in to your account with your username & password

1. Here you will be on your Dashboard; a snapshot of your order history.
2. Click on the middle tab at the top of the page that says Food Storage
3. From the drop-down box, click on The Q
4. Now you are at your Q Summary page
   1. You will see your budget, ship date, remaining shipments, and member status.
   2. You will also see a short list of food items the program has randomly selected for your first monthly shipment.
   3. You can change this by clicking on the Edit button on the far right of the green banner, next to the $ amount.
   4. Now choose Remove, or Edit from each food item.
5. To review your entire Planner, click on View/Edit Products to the left side of the page
   1. You will now see a list of all 8 (color coded) Thrive Food Categories
6. To add food into your next shipment, scroll down to Available Items to add from your Q
7. Click on the food group you want, then click on “Add to shipment”, choose your quantity, then Update.
8. Continue this process until you have reached your budget
9. To review each category, click on the Name of the Food Group
   1. Here you can delete, add, decrease or increase each food item.
10. If you want to add food to your planner, click on See Other Available Foods
    1. Now you can see individual cans of that particular food group
11. Click on the “Underlined Name” of the product
12. Choose your size and quantity, hit Update, then Add To Thrive Q

Important: Do not click on Add to Cart here!!!!!

13. Keep going through these steps to customize your entire Planner

*If you ever get lost or stuck in your Q, you can always go back to your Thrive Q Summary page and start over with these steps. It takes a little bit of getting used to.