GENERAL
Shelf Reliance Canada NFR FAQ
Q: When will Shelf Reliance Canada NFR be open?
A: The official launch date is scheduled for December 1st. However, we will begin taking pre- launch orders on November 25th.
Q: What does NFR mean?
A: NFR stands for “not for resale.” Therefore, the NFR policy means that any Shelf Reliance products shipped from US to Canada cannot be resold. This program is designed for personal use only.
Q: Does Shelf Reliance Canada have its own NFR website?
A: Yes. You can access Shelf Reliance Canada at www.canada.shelfreliance.com
Q: If I have a question how can I reach customer service?
A: Questions will be directed to our corporate headquarters in American Fork, Utah. If you have a question please contact customer service at (801) 756-9902, fax at (801) 492-3978, email queries to support@shelfreliance.com, or utilize online chat from our website.
BUSINESS MODEL FOR HOME PARTIES
Q: How can I order Shelf Reliance products?
A: Products can be ordered through the Shelf Reliance Canada website www.canada.shelfreliance.com or through a consultant webpage.
Q: How do individuals register to become consultants?
A: Registration is done online through the consultant URL or the above website.
Q: Can Canadian residents become Shelf Reliance consultants?
A: Yes. Canadians can now sign up to be consultants, and they will receive all the same benefits as consultants in the United States.
Q: Can Canadian consultants only sign up Canadian residents for the home party program?
A: No. Shelf Reliance consultants from the United States and Canada can sign up individuals who reside in either of the two countries. This open-border policy will allow consultants to expand their business on an international scale.

Q: How will Canadian Consultants be paid?
A: Consultants will be paid with a monthly commission check that will be in US currency. The exchange rate for commission checks is based on the daily rate at the time when the check is cashed. Direct Deposit will not be an option at this time.
Q: Will Canadian consultants have access to all the current home party tools?
A: Canadian consultants will have access to most of Shelf Reliance marketing materials and online tools. You can find the pack on the Canadian Price List. However, the Shelf Reliance product catalog will not be available in Canada. Local sales tax will also be charged if applicable.
Q: Will Canadians be required to have a personal Q to receive commissions?
A: Yes, Canadians will have the exact same requirements for commissions as the US.
Q: Will Canadian consultants have access to the Shelf Reliance Business Kit?
A: Yes. Canadian consultants can purchase the Shelf Reliance Business Kit for $199.00. Shipping will be an additional $27. Local tax will also be charged if applicable.
Kit contents include the following: CONSULTANT TOOLS
Sample Cups (50)
Apron (1)
Event Invites (100)
Opportunity Brochures (40)
Training Manual (1)
THRIVE Brochures (40)
Q Brochures (40)
THRIVE Cookbook (1)
Host Party Prep Sheet (2)
Opportunity DVD (1)
Welcome Letter (1)
Recipe Sheet (1)
Order Forms (20)
Host Benefit Forms (2)
THRIVE FOODS
Ham Fried Rice (2) Raspberries (1)
Mangoes (1)
Pineapple (1)
Corn (1)
Green Beans (1)
Smoothie Mix (2)
Brownies (2)
Macaroon Cookies (2) Granola (2)

PRODUCTS AND PRICING
Q: What THRIVE products will be available?
A: Most of the THRIVE products sold in the US will be available through NFR. Dairy and Meat product won’t be available when we start.
Q: How much Shelf Reliance product can I purchase at a time?
A: Shelf Reliance will be functioning as a NFR company in Canada, which means that customers will only be able to order a maximum of 30 cans per order.
Q: Can I mix #10 and pantry cans in a single order A: Yes
Q: Is there a limit to the number of individual products I can have in each order?
A: Yes, once we begin offering dairy and meats, you will be limited to one can of these items per shipment.
Q: Is there a limit on the number of cans for my host benefit order?
A: No, this is considered a benefit rather than a personal purchase. There is no limit at this time. However, orders with product over 30 cans will need to be faxed into the company for processing.
Q: What THRIVE, FRS, and emergency products will be available through Shelf Reliance Canada?
A: At this time THRIVE will be available in #10 cans and pantry cans. Unfortunately, at this time FRS and emergency products will not be available through Shelf Reliance Canada. The reason for this is the extremely high duties and taxes assessed for these products.
Q: How can I find out what products are available?
A: Available products will be recorded on the Canada price list which you can find in your back office.
Q: How will the Shelf Reliance products be labeled?
A: All Shelf Reliance products will be labeled based on US regulations.
Q: Will Canadian pricing be the same as US pricing?
A: Yes. All pricing will remain the same and will be in US dollars.
Q: Is Home Party pricing the lowest pricing in Canada?
A: Yes. If you ever come across a retailer selling the product at a lower price, you are able to match it. You will just need to send a fax to the home office to process that order. However, this should not happen because retailers have a set price higher than the home party pricing.

SHIPPING, RETURNS, AND BACKORDERS
Q: How will I receive my Shelf Reliance order?
A: Various shipping companies may be used depending on where you live.
Q: What if I am unsatisfied with my purchase?
A: We strive to ensure that all of our customers are pleased with their purchase. If you are unsatisfied with any Shelf Reliance product purchased in Canada, you may return the product within thirty days from the date of purchase to our home office. You are responsible for the shipping fees to return the product.
Q: What if the products I ordered are on back order?
A: The process for back orders in Canada will remain the same as in the United States. Back ordered items will be shipped to you as soon as the products are in stock.* You will not be required to pay any additional shipping fees for back ordered items.
*If you have more than one item on back order, the back ordered items will not be sent until all back ordered items have arrived.
Q: Will I be charged additional duties or taxes?
A: Shelf Reliance does not control the rates assessed at the border. There is always a chance that you will be charged additional taxes and duties, especially if you purchase multiples of the same item in a package. Local sales tax will be charged at the time of purchase if applicable.
Q: Can we ship product to border towns and bring product across the border on our own?
A: No, this is against our company policy. This will cause termination of your consultant opportunity because of the risk it puts our company in.
Q: What are shipping rates for Canadians? A: Shipping rates are as follows:
#10 cans = $4.00 each
Pantry cans = $2.00 each
There is a $20 minimum shipping charge for all orders
Q: How long will it take to receive an order once it is purchased? A: 7 – 10 Business Days

